ug88 Privacy Policy for Philippine Players

1. Introduction

This Privacy Policy describes how ug88 collects, uses, stores, and protects personal information provided by players who register and use the platform. By creating an account on ug88, you acknowledge that you have read and understood this policy and consent to the collection and use of your information as described here.

This policy applies to all players accessing ug88 from within the Philippines, whether on a desktop browser, mobile browser, or any other compatible device. If you have questions about how your data is handled, you can reach us at the contact details provided at the end of this policy.

2. Information We Collect

ug88 collects personal information in the following circumstances:

During Registration

• Full name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number (used for OTP verification)
• Residential address in the Philippines
• Username and password (password stored in encrypted form)

During Identity Verification (KYC)

• Government-issued ID (e.g. Philippine passport, driver's licence, national ID)
• Proof of address where required
• Selfie or photo verification where applicable

During Platform Use

• Transaction records — deposits, bets, and PHP withdrawals
• Game activity logs
• Device information (browser type, operating system, device model)
• IP address and approximate location
• Session duration and login timestamps

When Contacting Support

• Communication records including emails and chat transcripts
• Account details shared in the course of resolving your query

3. How We Use Your Information

The personal information collected by ug88 is used for the following purposes:

Purpose	Details
Account management	Creating, maintaining, and securing your ug88 player account
Identity verification	Confirming age (21+) and identity as required for KYC compliance
Transaction processing	Processing PHP deposits and withdrawals via GCash, Maya, or bank transfer
Platform security	Detecting and preventing fraud, duplicate accounts, and unauthorised access
Customer support	Responding to queries and resolving account issues
Platform improvement	Analysing aggregated usage data to improve game and service quality
Legal obligations	Meeting applicable reporting and record-keeping requirements

ug88 does not use your personal data to build marketing profiles for third parties, and we do not share identifiable player data with advertisers.

4. Data Sharing and Third Parties

ug88 may share limited personal data with trusted third-party service providers where necessary to operate the platform. These include:

• Payment processors — Philippine e-wallet and banking partners that handle PHP transaction processing. These providers receive only the transaction data needed to complete your deposit or withdrawal.
• Identity verification providers — Services used to assist with KYC checks. Document data shared is limited to what is required for verification.
• Technology and hosting providers — Companies that provide the infrastructure and software ug88 runs on. These providers are contractually bound to handle data securely and not use it for their own purposes.

All third-party providers used by ug88 are required to maintain appropriate data security standards. ug88 does not sell personal data to any third party for commercial or marketing purposes.

In certain circumstances, ug88 may be required to disclose personal data to law enforcement or regulatory authorities in response to a lawful request. In such cases, ug88 will disclose only the minimum information required and will notify the affected player where permitted to do so.

5. Data Security

ug88 takes the security of your personal data seriously and uses a range of technical and operational measures to protect it. These include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your browser and the ug88 platform
• Encrypted storage of passwords — ug88 staff cannot view your password in plain text
• OTP-based login verification to protect against unauthorised account access
• Access controls limiting which staff can view player data, on a need-to-know basis
• Regular review of security practices and platform infrastructure

While ug88 implements these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your login details, and contact support immediately if you notice any suspicious activity on your account.

6. Cookies and Tracking

ug88 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:

• Session cookies — keep you logged in during your visit so you do not need to re-enter your credentials on every page
• Security cookies — help detect unusual login patterns and protect your account from unauthorised access
• Preference cookies — remember settings like language and display preferences
• Analytics cookies — collect aggregated, anonymised data about how players use the platform, helping us improve game performance and navigation

Most browsers allow you to control or disable cookies through their settings. Note that disabling certain cookies may affect how the ug88 platform functions, including the ability to stay logged in during a session.

7. Data Retention

ug88 retains your personal data for as long as your account remains active, and for a reasonable period afterwards as required by applicable legal and operational obligations. Specifically:

• Account and registration data is retained for the duration of your account and for a period after closure as required by law.
• Transaction records, including PHP deposit and withdrawal history, are kept for the period required to satisfy financial record-keeping obligations.
• KYC verification documents are retained for the period required under applicable anti-money laundering requirements.
• Support communications are retained for a reasonable period to assist with any follow-up queries or disputes.

When data is no longer required, ug88 deletes or anonymises it in a secure manner. If you close your account and wish to request earlier deletion of your personal data, you may do so by contacting our support team — subject to any legal retention obligations that apply.

8. Your Rights as a Player

As a player using ug88 from the Philippines, you have rights in relation to your personal data. You may exercise any of the following by contacting the ug88 support team:

• Right to access — request a copy of the personal data ug88 holds about you
• Right to correction — request that inaccurate or incomplete data be updated
• Right to deletion — request deletion of your personal data, subject to any legal retention requirements
• Right to object — object to certain uses of your personal data where applicable
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time, though this will not affect processing carried out prior to withdrawal

To exercise any of these rights, please contact us at the email address shown in the footer of this page. We will respond to verified requests in a timely manner. For account-specific requests, please have your registered account details ready to help us identify your records.

9. Players Under 21

ug88 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If a registration is found to belong to a person under 21, the account will be closed and any collected data handled in accordance with our standard data deletion procedures.

If you believe that a minor has created an account on ug88, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Policy

ug88 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When we make material changes, the updated policy will be published on this page with a revised date at the top.

We encourage you to review this page periodically. Continued use of the ug88 platform after a policy update constitutes acceptance of the revised terms. If you have questions about any changes, feel free to reach out to our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ug88 handles your personal data, please contact our support team. We are here to help players across the Philippines, including those in Manila, Quezon City, Cebu, and Davao.

For account-related privacy requests, please include your registered email address and a brief description of your request so we can assist you as efficiently as possible.